Terms of Service
Terms & Conditions
•Platform Role: Meviox is an intermediary aggregator connecting patients with independent healthcare professionals; it does not provide direct medical advice, diagnosis, or treatments.
•No Emergency Care: Platform services are strictly for non-critical care; call 108/112 or visit an emergency room immediately for life-threatening emergencies.
•Advance Security Deposit: An advance payment is collected at booking to reserve and block the healthcare provider’s schedule.
•Refund Eligibility (Before Dispatch): If you cancel the booking while the doctor has not yet departed from their location, you are eligible for a refund of the advance security amount.
•No Refund (After Dispatch): Once the doctor has departed or is in transit to your location, the advance security amount is non-refundable.
•No Refund on Arrival: Full fees apply and no refunds are issued if the doctor reaches the address and the patient cancels, refuses treatment, or is unavailable.
•Provider Cancellations: If Meviox or the doctor cancels due to unavoidable circumstances, your full advance deposit will be refunded or rescheduled.
•Independent Medical Liability: All diagnoses, prescriptions, and treatments remain the sole responsibility of the attending doctor; Meviox bears no liability for clinical outcomes, side effects, or medical negligence.
•Accurate Patient Info: Patients must provide true medical histories, allergy details, and accurate addresses; Meviox is not liable for issues arising from withheld or incorrect data.
•Home Visit Safety: Users must maintain a safe environment; doctors reserve the right to leave without a refund in cases of harassment or abuse.
•Data Privacy: Patient data is handled confidentially and shared only with the assigned medical provider to fulfill the booking.
•Jurisdiction: All disputes and terms are governed by Indian law under the exclusive jurisdiction of the courts in Gurugram, Haryana.
Refund & Cancellation Policy
•Refund Eligibility (Before Dispatch): If you cancel the booking while the doctor has not yet departed from their location, you are eligible for a refund of the advance security amount.
•No Refund (After Dispatch): Once the doctor has departed or is in transit to your location, the advance security amount is non-refundable.
•No Refund on Arrival: Full fees apply and no refunds are issued if the doctor reaches the address and the patient cancels, refuses treatment, or is unavailable.
•Provider Cancellations: If Meviox or the doctor cancels due to unavoidable circumstances, your full advance deposit will be refunded or rescheduled.
Disclaimer
Meviox is not an emergency medical service. In case of a medical emergency or life-threatening condition, call an ambulance or go to the nearest hospital immediately. We are not liable for emergency outcomes.
We act solely as an intermediary between patients and independent healthcare providers. Meviox does not practice medicine and is not responsible for diagnoses, treatment decisions, or outcomes provided by any doctor, nurse, caregiver, or veterinary professional booked through our platform.